Privacy Policy

1. Introduction

Jyoti Process Equipments (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage with our products and services.

By using our website or engaging with our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our services.

2. Information We Collect

We may collect the following types of personal information from you:

2.1 Personal Identification Information

Full name and designation
Company or organization name
Email address
Phone number and fax number
Postal/billing address

2.2 Technical Information

IP address and browser type
Pages visited and time spent on our website
Device type and operating system
Referring URLs and exit pages

2.3 Business & Transaction Information

Inquiry details and product requirements
Quotation requests and purchase order details
Payment and invoice information
Communication history with our sales and support teams

3. How We Collect Information

We collect information through the following methods:

Directly from you when you fill out contact forms, request quotations, or communicate with us via email or phone
Automatically through cookies and similar tracking technologies when you visit our website
From third parties such as business partners, industry directories, and referral sources
Through your voluntary participation in surveys, feedback forms, or promotional activities

4. How We Use Your Information

Jyoti Process Equipments uses the collected information for the following purposes:

To respond to your inquiries and provide information about our products and services
To process quotation requests, orders, and transactions
To send technical documentation, product catalogues, and updates relevant to your requirements
To improve our website functionality and user experience
To communicate promotional offers, newsletters, and industry updates (with your consent)
To comply with applicable legal and regulatory obligations
To detect, prevent, and address technical or security issues
To manage and maintain our customer and business relationships

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party vendors and service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Legal Obligations: We may disclose your information where required by law, court order, or government authority, or to protect the rights, property, or safety of Jyoti Process Equipments, our customers, or the public.
Consent: We may share your information with other parties with your explicit prior consent.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies to:

Remember your preferences and settings
Understand how you interact with our website
Analyze website traffic and performance

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

7. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage and encrypted transmission of sensitive information
Access controls limiting data access to authorized personnel only
Regular review and update of our security practices

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer required, we will securely delete or anonymize it.

9. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete information.
Right to Deletion: You may request deletion of your personal information, subject to applicable legal obligations.
Right to Object: You may object to or restrict the processing of your personal information in certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 12 below.

10. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or content. We encourage you to review the privacy policy of every website you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor, we will take prompt steps to delete such information.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our services after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Jyoti Process Equipments

Phone: +91 9876543210

Email: info@jyotiprocessequipments.com